FAQ

DELIVERY 🚚

When will I receive my order ?

The processing of your order takes 1 to 3 days and the delivery (free of charge) require a maximum of 9 to 12 working days from our team. be aware that we make every effort to ensure that your order arrives as quickly as possible so that you can wear your clothes as soon as possible.

How can I track my order ?

Track your order in real time on our "track my order" page or by clicking here.

How much does delivery cost ?

Free shipping for all orders from 50$.

My order is not complete, why ?

If your order includes several items, it is possible that these will be sent separately, depending on available stocks and shipping warehouses. Don't worry, your package will arrive shortly.

I did not receive my order.

Something went wrong with the post office? Package lost, broken, destroyed?

With our secure delivery, Umělá takes care of the disputes for you. Customer satisfaction is our priority. We don't blame the carrier and we assume full responsibility by immediately sending you a new package at our expense. You will need to provide us the proofs of any bad things that may have happened to your package.

Do not hesitate to contact us, our team will do its utmost to meet your expectations.

CANCELLATION & RETURN 📪

Can I modify my order ?

Yes, as long as your order is not "in process".

Can I cancel my order ?

It is absolutely possible to cancel your order! However, if the order is already in preparation, the cancellation fee will be 40% of the purchase price. Do not hesitate to contact us, our team will do its utmost to meet your needs!

I would like to return an item

We are only able to accept a return in the case of a proven product defect.

Our articles undergo very strict quality controls before each shipment. However, if your products have any manufacturing defect, please send us a photo of the product in question (in the original packaging if possible) to Hello@mister-plush.com along with your order number. To be eligible for a return, your item must be unused and in the same condition as when you received it.

SECURITY 🔐

What payment methods do you accept ?

Your security, our priority: our site only offers secure and guaranteed safe payment methods.

We accept:

- Debit Cards

- Credit Cards

Your bank details or credit card information will not be communicated to us under any circumstances. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.

Is my information secure ?

Yes!

The "HTTPS" in the URLs of our shop testifies to the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming indispensable nowadays. It is the best way to protect your data and protect you against hackers and identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an "s" which stands for "secure" and which is added to the "http" protocol on the website in the address bar.

OTHERS QUESTIONS ⏭️

Partnership ?

For any partnership request please click here.

How do I order a product ?

We make your purchases as easy as possible.

Select the desired product(s).
Click on "add to cart".
Click on the shopping cart icon in the top right corner to complete your shopping.

We also offer you the possibility to create an account to make the process even simpler.

Can I cumulate the discount codes ?

No. Except in special cases, we only accept one discount code per order.