FAQ
We’ve answered the most frequently asked questions. If yours isn’t listed below, feel free to contact us.
DELIVERY 🚚
When will I receive my order ?
The average delivery time for our plush toys is between 5 to 7 business days once the order has been shipped (within 24 to 48 hours). Once your order is shipped, you can track it on our tracking page.
How can I track my order ?
Track your order in real time on our "track my order" page or by clicking here.
How much does delivery cost ?
The delivery cost 3,20$, but it's Free for all orders from 50$.
My order is not complete, why ?
If your order includes several items, it is possible that these will be sent separately, depending on available stocks and shipping warehouses. Don't worry, your package will arrive shortly.
I did not receive my order.
Something went wrong with the post office? Package lost, broken, destroyed?
With our secure delivery, Mister Plush takes care of the disputes for you. Customer satisfaction is our priority. We don't blame the carrier and we assume full responsibility by immediately sending you a new package at our expense. You will need to provide us the proofs of any bad things that may have happened to your package.
Do not hesitate to contact us, our team will do its utmost to meet your expectations.
CANCELLATION & RETURN 📪
Can I modify my order ?
Yes, as long as your order is not "in process".
Can I cancel my order ?
It is absolutely possible to cancel your order in the first 24h! However, if the order is already in preparation, the cancellation fee will be 40% of the purchase price. Do not hesitate to contact us, our team will do its utmost to meet your needs!
I would like to return an item
Mister Plush has a 14 day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@mister-plush.com. If your return is accepted, we’ll send you a return address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you want to see all about it, please, check our Return & Refund Policy.
SECURITY 🔐
What payment methods do you accept ?
Your security, our priority: our site only offers secure and guaranteed safe payment methods.
We accept:
- Debit Cards
- Credit Cards
Your bank details or credit card information will not be communicated to us under any circumstances. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.
Is my information secure ?
Yes!
The "HTTPS" in the URLs of our shop testifies to the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming indispensable nowadays. It is the best way to protect your data and protect you against hackers and identity theft.
Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an "s" which stands for "secure" and which is added to the "http" protocol on the website in the address bar.
Feel free to visit our Privacy Policy page dedicated to data security to learn more.
OTHERS QUESTIONS ⏭️
Partnership ?
For any partnership request please click here.
How do I order a product ?
We make your purchases as easy as possible.
Select the desired product(s).
Click on "add to cart".
Click on the shopping cart icon in the top right corner to complete your shopping.
We also offer you the possibility to create an account to make the process even simpler.
Can I cumulate the discount codes ?
No. Except in special cases, we only accept one discount code per order.